Portfolios with customer projects hold untapped potentials for more and and better business. A Center of Excellence for Project Business helps realize these potentials.
You are in Project Business when your organization works as a contractor for a paying client.
One thing is clear: For you, the project is a profit center.
Project Business can be satisfactory and profitable in one moment. However, in the next moment, you see your margins melting away, outlays for the customer challenging your credit line, and a frustrated customer making the project painful.
Project Business is different from—for example—book, hotel, or transportation business, or any other business in which companies compete for profitability and market share. Project Business is high-risk business for all parties involved.
Other forms of business have education, standards, certifications, literature, research, and what else is necessary to define a profession. These also exist for internal project management but not for cross-corporate Project Business.
Here, players must help themselves.
Assuring management attention to customer projects.
Enhancing predictability and order in customer projects.
Addressing project, commercial, and legal risks.
Education, literature, and associations still have a sharp focus on the management of internal projects. They assume that companies usually run projects for their own purposes with internal staff, perhaps with occasional outsourcing here and there as an "extended workbench".
In fact, cross-corporate project business is not the exception today, it is the norm. By ignoring the challenges of project business, they fall short when it comes to the specific questions, such as:
The lack of focused education brings a problem for contractor organizations: Their project managers, PMO staff, and other practitioners need help as beginners, but also later as seasoned experts to take on their daily challenges, but associations, literature, training providers, academia, etc. talk about other things.
Your Center of Excellence (CoE) for Project Business gives these practitioners the help they need. In addition, it brings certainty to the organization that its staff addresses the high risks of project business most professionally and protects the organization's future.
The Center of Excellence may be an additional task a PMO may pick up. Or it may be a separate unit coordinating with your PMO. If you do not have a PMO for customer projects, the CoE may pick up this role too.
The process to create the CoE for Project Business follows individual needs and wishes of the customer.
In a sequential approach, it begins after the positive management decision with a number of analyses on business and training needs and at the end supports the running business with programs and workshops.
Depending on the business and training needs, many activities can be performed to develop excellence in Project Business. Here is a selection of the activities that we support:
We support decision making, organizing, recruiting for the CoE.
In addition, we help develop a definition of Excellence as a compass for the CoE's work and a yardstick against which its achievements will be measured.
Well developed process assets, such as tools, methodologies, glossaries, and customized software unify approaches, language, and reporting for successful customer projects. They help by
Certifications do not automatically make better project managers, but the preparation process comes with personal development.
While most certifications are not specialized for Project Business, they open doors for winning new business.
We offer among others:
Project Management Training
Project Business Management Training
Coaching - Workplace & Structured
Project Management Audits
Project Business Healing Days
Connective Leadership Assessments